Support
Write to serhatdereli@icloud.com. Nesteia is made by Serhat Dereli, a sole trader trading as Nesteia, Bromley, UK. If something in the app is not working, say what you did and what you saw, and include your iPhone model, its iOS version and the line at the foot of Settings, which reads like "Nesteia 1.0 (3) · Evidence edition 1.0".
Not feeling right?
End the fast in the app: End fast, on Today. On a fast over 24 hours, the "Not feeling right?" link under the ring and on the Lock Screen opens the stop card, with the emergency number one tap away.
- In an emergency, call 999 (911 in the US, 112 in most other countries).
- Call NHS 111 (UK) if you need help now.
The signs to stop for are listed under Stop signs on the safety page. Nesteia cannot give medical advice, by email or in the app; your GP or NHS 111 can.
Purchases
Nesteia is in testing on iPhone and not yet on the App Store, so there is nothing to buy today. Once it is on the App Store, Pro is bought through Apple, and this is how it works (the pricing page has the prices it launches with):
- Restore purchases: in the app, Settings, then Nesteia Pro, then Restore purchases. Use it on a new iPhone or after reinstalling; it asks Apple, with no account of ours.
- Manage or cancel a subscription: Settings, then Nesteia Pro, then Manage subscription, which appears once Pro is active; or iPhone Settings, then your name, then Subscriptions. A subscription renews unless you cancel it at least 24 hours before the end of the current period.
- Lifetime is one payment and never renews, so there is nothing to cancel.
- Refunds are handled by Apple: ask at reportaproblem.apple.com. Sections 5 and 6 of the terms set out your rights.
Moving to a new iPhone
- An archive file, free: on the old iPhone, Settings, then Your data, then Export everything (JSON), and save or send the file to yourself. On the new iPhone, Settings, then Your data, then Import an archive. Choose Merge, which adds what the new phone does not have and leaves its answers and settings as they are, or Replace everything, which restores the whole archive, answers and settings included. Both wait until no fast is running.
- iCloud sync, with Pro: turn on Sync with iCloud in Settings, then Your data, on both iPhones, signed in to the same Apple Account with iCloud Drive on. Your fasts, weights, refeed meals, rest weeks and badges follow. Your age confirmation, screening answers and settings stay on each phone, so the new one asks for them again. The switch takes effect the next time Nesteia opens.
The privacy policy lists exactly what each of these carries.
Deleting your data
In the app, Settings, then Your data, then Delete everything removes every fast, weight entry, refeed meal, rest week, badge, answer and setting on that iPhone in one step, and takes the app back to its first screen. It cannot be undone, so export an archive first if you want a copy. It removes the iCloud copy as well, as long as the app was opened with sync on. Deleting the app removes the copy on that phone; any iCloud copy can then be removed from your iCloud settings. We hold no copy of your data, so there is nothing to delete on our side.
More answers
Common questions, from what is free to how refunds work, are answered on the pricing page; the safety rails and where your data sits are on the safety page.